All Evidence
This page lists all evidence published by the Inquiry. Use the filters below to search for specific pieces of evidence.
FUJ00002061 - Management Information Service: Service Description
Witness: Liz Evans-Jones (formerly Melrose), William Paul Patterson
FUJ00080034 - PO/Fujitsu RMGA End-To-End Customer Complaints Procedure - Joint Working Document V2.0
Witness: Liz Evans-Jones (formerly Melrose), William Paul Patterson, Paul Anthony Gardner
FUJ00002058 - Service Level Target and Liquidated Damages Exclusions
Witness: Liz Evans-Jones (formerly Melrose), William Paul Patterson
FUJ00080037 - Horizon Support services business continuity plan, Version 5.0
Witness: Liz Evans-Jones (formerly Melrose)
FUJ00002056 - Calculating Mean Time Between Failure and Availability
Witness: Liz Evans-Jones (formerly Melrose)
FUJ00080033 - Fujitsu/PO AP Client File Re-Send: Joint Working Document - V1.0
Witness: Liz Evans-Jones (formerly Melrose)
FUJ00002051 - Service Level Target and Liquidated Damages Exclusions
Witness: Liz Evans-Jones (formerly Melrose), William Paul Patterson
FUJ00080498 - Report: report detailing the prioritisation and call codes for Reference Data incidents logged on PowerHelp
Witness: Liz Evans-Jones (formerly Melrose), Paul Anthony Gardner
FUJ00080499 - Report: report detailing the prioritisation and call codes for Software incidents logged on PowerHelp
Witness: Liz Evans-Jones (formerly Melrose), Mik Peach, Paul Anthony Gardner
FUJ00080500 - Report: document detailing the prioritisation and call codes for hardware incidents logged on PowerHelp
Witness: Liz Evans-Jones (formerly Melrose)
FUJ00080495 - Report: report detailing the prioritisation and call codes for implementation incidents logged on PowerHelp
Witness: Liz Evans-Jones (formerly Melrose)
FUJ00080501 - Report: report details the prioritisation and call codes for Branch Network Resilience, Closure, Postshop, Kiosk, Non Polling, Other Queries, Environmental, Inappropriate Helpdesk and Security incidents logged on PowerHelp
Witness: Liz Evans-Jones (formerly Melrose), Paul Anthony Gardner
FUJ00080496 - Report: report detailing the prioritisation and call codes for Operational Business Change incidents logged on PowerHelp
Witness: Liz Evans-Jones (formerly Melrose)
FUJ00080027 - Fujitsu/PO - POA Customer Service Incident Management Process Definition V2.0
Witness: Liz Evans-Jones (formerly Melrose), William Paul Patterson
