POL00400835 - Operations Manual for the Customer Service DIrectorate v.1.0 Attachments POL00400835.pdf (95.3 MB) Evidence information Document date 26 November 2001 Witness Simon Oldnall Evidence type Report Related content WITN03680200 Simon Oldnall - Second Witness Statement WITN09630100 Christopher Leach - First Witness Statement Share this page