Human Impact

From February to May 2022, the Inquiry held Human Impact hearings in London, Cardiff, Leeds, Glasgow and Belfast. During the Human Impact phase, 189 affected sub-postmasters, managers, assistants or family members shared their experiences with Sir Wyn either through oral evidence, witness statements or online Focus Groups.

Sir Wyn at hearing

Human Impact Hearings

All recordings and transcripts of the Human Impact Hearings are available on our website to watch back and read further.

Stack on interim reports in the Inquiry hearing room

Witness Statements

The witness statements of those who gave oral evidence and those whose summaries of witness statements were read into evidence have been published on our website.


Human Impact Focus Groups

The Inquiry also held online Focus Group sessions with current serving and former sub-postmasters and Post Office Branch workers, as well as their family and friends. 

The Focus Groups explored with participants their experiences of becoming a sub-postmaster or Post Office Branch Worker; running a Post Office branch; working with Post Office Limited and any impacts of these experiences on them.

The wellbeing of people participating in the Inquiry is extremely important to the Inquiry. 

For advice on coping with traumatic events, or information on how to access emotional and psychological support please see: