All Evidence
This page lists all evidence published by the Inquiry. Use the filters below to search for specific pieces of evidence.
FUJ00002254 - Fujitsu Audit Trail Functional Specification v12
Witness: William Paul Patterson, Paul Anthony Gardner
FUJ00080071 - Fujitsu guidance on POA Customer Service Major Incident Process, V3.0
Witness: William Paul Patterson, Paul Anthony Gardner
FUJ00080043 - Fujitsu report on RMGA customer service problem management process (v2)
Witness: Liz Evans-Jones (formerly Melrose), Paul Anthony Gardner, Steve Bansal
FUJ00080034 - PO/Fujitsu RMGA End-To-End Customer Complaints Procedure - Joint Working Document V2.0
Witness: Liz Evans-Jones (formerly Melrose), William Paul Patterson, Paul Anthony Gardner
FUJ00080459 - Horizon Service Desk Joint Working Document
Witness: William Paul Patterson, Paul Anthony Gardner
FUJ00080498 - Report: report detailing the prioritisation and call codes for Reference Data incidents logged on PowerHelp
Witness: Liz Evans-Jones (formerly Melrose), Paul Anthony Gardner
FUJ00080499 - Report: report detailing the prioritisation and call codes for Software incidents logged on PowerHelp
Witness: Liz Evans-Jones (formerly Melrose), Mik Peach, Paul Anthony Gardner
FUJ00080501 - Report: report details the prioritisation and call codes for Branch Network Resilience, Closure, Postshop, Kiosk, Non Polling, Other Queries, Environmental, Inappropriate Helpdesk and Security incidents logged on PowerHelp
Witness: Liz Evans-Jones (formerly Melrose), Paul Anthony Gardner
FUJ00083429 - Fujitsu Services Post Office Account - Service Review Book for February 2007
Witness: Paul Anthony Gardner, Liz Evans-Jones (formerly Melrose)
FUJ00001966 - Service Level Targets for Horizon Services. Version 3.0
Witness: Paul Anthony Gardner, Liz Evans-Jones (formerly Melrose)
FUJ00079939 - POA Customer Service Incident Management Process Details - Process Definition V 3.0
Witness: William Paul Patterson, Paul Anthony Gardner, Liz Evans-Jones (formerly Melrose), Mik Peach
FUJ00079897 - Fujitsu Services End to End Support Process, Operational Level Agreement, Version 2.0
Witness: Mik Peach, Stephen Parker, William Paul Patterson, Paul Anthony Gardner, Liz Evans-Jones (formerly Melrose), Charles Cipione
FUJ00080406 - ICL Pathway/POCL Interface Agreement for the NBSC and HSH Interface
Witness: Stephen Muchow, William Paul Patterson, Paul Anthony Gardner
