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  • Phase 3 - 7 March 2023

Phase 3 - 7 March 2023

Evidence from Liz Evans-Jones (formerly Melrose), formerly ICL Helpdesk and Amandeep Singh, formerly ICL Helpdesk.

Phase 3 is examining the examining the early operation, training and modifications of Horizon. 

Video recordings
Remote video URL
Transcripts
INQ00000983.pdf (561.83 KB)
INQ00000983.txt (147.78 KB)

Hearing information

Date
7 March 2023
Witnesses - oral evidence
Amandeep Singh
Liz Evans-Jones (formerly Melrose)

Evidence

WITN06680100 Liz Evans-Jones (formerly Melrose) - Witness Statement
WITN06660100 Amandeep Singh - Witness Statement
INQ00000983 - Transcript (07/03/2023): Post Office Horizon IT Inquiry - Liz Evans-Jones (formerly Melrose) [WITN0688] and Amandeep Singh [WITN0666]
FUJ00080478 - Report: Joint Working Document to support the Service Desk Service provided to Post Office by Fujitsu Services
FUJ00083429 - Fujitsu Services Post Office Account - Service Review Book for February 2007
POL00028984 - Email exchanges between Post Office and (Contract & Service Managers) Sandra MacKay, Brian Trotter, Shaun Turner, Gary Blackburn, Stewart Mike, Lynne Fallowfield, re: Callendar Square Bug.
FUJ00001966 - Service Level Targets for Horizon Services. Version 3.0
FUJ00079939 - POA Customer Service Incident Management Process Details - Process Definition V 3.0
FUJ00079897 - Fujitsu Services End to End Support Process, Operational Level Agreement, Version 2.0
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